THESE ARE STRICT BUT FAIR POLICIES. PLEASE READ CAREFULLY!


Shipping Policies - Please Read!:

Payments made by Credit Card usually SHIP OUT the same day or next business day.
Payments made by E-check must clear (takes about 4 days) before anything ships out.
As soon as your check clears, we will ship your item out immediately.
Shipping is done from our warehouse Monday through Friday.
Shipping will occur on Saturday if needed, but not usually, as our office is closed.

We ship all orders UPS Ground or USPS Priority Mail whichever is faster.
Orders placed before 12:00 noon (MST) usually SHIP OUT the same day.
Orders placed after 12:00 noon (MST) usually SHIP OUT the next business day.

Shipping address policy

All orders that total over 200.00 MUST ship to the address on your order.
If any order is over 200.00, we cannot change the address unless you cancel
the order and make a new order with the address you would like it to ship to.
This policy is strictly enforced and there are no exceptions.

Please Note* - We will strive to ship your item(s) as soon as possible, but sometimes
unforseen things can happen and delay shipping. Winter snow storms can cause delays as well as holiday season. Same Day or Next business Day applies under most normal circumstances. As a rule , please allow 5 to 7 days for shipping.

Free Shipping - We ship to every state in the US including Hawaii, Alaska, and Puerto Rico!
However, the ship time may take a little longer than normal to those places.
We do not ship to Canada or any other country outside of the U.S.A.
Shipping to Hawaii, Alaska, and Puerto Rico is FREE!

Order Not Received: If you never received your order and the tracking status says In Transit, Arrival or Returned to sender, we will re-send your order at no charge to you, or give you a refund. If however, you never received your order and tracking status says DELIVERED, you must contact USPS to have the shipment traced. We will not give refunds for this type of occurance. If your order was perhaps stolen or lost, we will not re-send the order or give a refund. You must purchase again with a new order.
If UPS or USPS gives us proof after tracing it that the shipment was lost, we will re-ship the same product only. No refunds will be given.
Orders over 30 days old showing DELIVERED are also not refunded in this type of issue.
These are fair policies with NO EXCEPTIONS.

BrotherToners.com Defective or Non-Defective Return Policy:

Wrong Merchandise (You ordered the wrong item)

If you have ordered the wrong product:
Please send us back the item and we will send you back the correct item.
You will need to pay for freight back to us, since the original shipping was free.
Please CONTACT US via e-mail or phone us before you send it, to confirm.
A refund or credit can be issued if we are not sending anything back to you.
In that case, There will be a 10% restock fee for any returned merchandise.

Wrong Merchandise (We sent you the wrong item)

First of all, We apologize. Please send us back the wrong item.
We will send you back the correct item if you wish.
We will pay for shipping back to us , since it was our fault in the beginning.
Please CONTACT US via e-mail or phone us before you send it, to confirm.
You will get a refund or credit, whichever you prefer.

Wrong Address ( you gave us wrong address - shipment returned)

When you place your order you MUST provide us with a valid, correct, shipping
address! If you are with a company, you MUST provide your company's name
with your order. This assures both of us that your order will be delivered properly.
If your order is returned back to us, we will send it back out if you like.
We agree to pay HALF the re-ship charges and you pay the other Half.
If it was our mistake totally, we will pay for all charges to re-ship.
We believe this to be a fair policy for everyone.

If this is not what you would like, we will give you a refund, minus the original
shipping charges incurred by us the first time. There are no exceptions to this
policy. We provide free shipping on every order, but the address must be correctly
provided to assure you and us of delivery. This can be a very expensive mistake
for both of us, so please be careful when giving us this information when you order!

UNOPENED MERCHANDISE, NOT USED or UNWANTED MERCHANDISE

Unused, Unopened cartridges may be returned within 90 days of purchase for a refund, or used as credit towards an exchange. This only applies to orders that are returned in their entirety. Return shipping costs on warranty replacement items, defects, and
errors on our behalf will be the responsibility of BrotherToners.com otherwise, return shipping costs are the responsibility of the customer. In the case of a refund, the refund will be given to the customer upon receipt, in good physical condition, of 100% of the returned items. No returns are accepted after 90 days.
There will be a 10% restock fee for any returned, unwanted, merchandise.
If the product is returned damaged in any way, NO REFUND WILL BE GIVEN, and,
the item either returned to you or disposed of at our discretion.
These are strict policies with NO exceptions. Please read carefully.

What is a "Restock Fee" (mentioned above)?

The purpose of a Restocking Fee is to compensate the company for any
reasonable costs incurred in returning an item to inventory such as checking and
verifying condition of the returned item, correcting stock and accounting
records. Most companies have them these days.

Is that legal?

Yes, 100% legal, as long as you are notified about the fee.
Every receipt/packing slip we send out with orders say this to
let you know about the fee, and it is also declared here on the website.

OPENED MERCHANDISE (DEFECTIVE)

These are very strict policies - please read carefully!
All opened Products are Guaranteed 100% and warranted for a period of 90 Days.
After 90 days there are no returns accepted UNLESS it is unopened and not used.
There are no exceptions to this policy!

Within the 90 day period:
Upon return and inspection of the product, refunds or exchange of the product will be issued if the item is found to be defective. Any products being returned as defective must be at least 70% filled in order to be accepted for a refund. If items are damaged from shipping, we will re-send the order or give a refund.
After 90 days: No Refunds or Exchanges.

If you and BrotherToners agree that the item is defective, we will pay for shipping
back to us. Please CONTACT US before you ship anything or you will not receive any
refund or credit.

If we find the item NOT to be defective and the box has been opened and the product
has been used, NO refund or credit will be given. We will ship the item back to you with
proof from us of it's credability.

If any cartridge is damaged from shipping when you receive it, such as cracks or leaking toner, please DO NOT ATTEMPT TO USE THE CARTRIDGE. Please dispose into a plastic bag or trash bag and seal it. Contact us IMMEDIATELY and DO NOT use any liquid to clean it off of carpet, clothing, or rugs. The toner must be cleaned while DRY. It is not toxic to skin, but any cleaning should be done outdoors. Breathing toner dust for long periods may be harmful. Please ventilate the area being cleaned. If the damaged cartridge is used inside your printer without contacting us first, we are not liable for any damage done to your printer. YOU MUST CONTACT US BEFORE USING ANY DAMAGED CARTRIDGE! Toner should be cleaned with a VACUUM, then small residue wiped with a damp cloth. Contact us if you have any questions or are un-sure about anything!

Refunds:

Credit card purchases are refunded back to your credit card within 60 days.
After 60 days, refunds are sent by check via postal service (mail).

Price Changes and Price Increases:

Every Year, BrotherToners.com will need to increase or change it's product pricing
due to increases in shipping charges, taxes, supplies, etc.
We reserve the right to increase or decrease our prices to stay in business.
We feel any price increases are very fair and competetive and would never be
done to be fraudulent or unfair towards customers.

BrotherToners.com Privacy Policy

Our Commitment to Your Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on these pages and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the website. On some pages, you can order products, make requests, and register to receive materials or make use of our private forums. The types of personal information collected at these pages may be any or all of the following:

Name
Address
Phone Number
Email Address
IP Address (required for use on our private forum)
Credit/Debit Card Information


The credit and payment services we utilize to process your order have their own privacy statements which may be different from those found here at . It is therefore recommended that you carefully read the privacy statements located on these other sites to help protect your privacy.

How We Use Your Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties or collected in a database.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Your Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Terms Of Use

This web site is best viewed using contemporary type browsers like IE6, Firefox or Opera, or Safari.

Use of this web site, and information distributed in conjunction with this website, including without limitation the E-NewsLetter Service, is offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this web site. Your use of this web site or of any content presented in any and all areas of the web site indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this web site. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our information, services, or web site. We suggest you print a copy of each of these documents for your records.

BrotherToners shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. Any changes to these Terms of Use shall be effective immediately following the posting of such changes on this web site. The most recent version of these Terms of Use may always be found on our site, at this page.


You agree to review these Terms of Use from time to time and agree that any subsequent use by you of this web site following changes to these Terms of Use shall constitute your acceptance of all such changes.

Disclaimer of Endorsement:

Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by BrotherToners. The views and opinions of authors expressed herein do not necessarily state or reflect those of BrotherToners, and shall not be used for advertising or product endorsement purposes.

The appearance of external hyperlinks does not constitute endorsement by of the linked web sites, or the information, products or services contained therein. For other than authorized activities, does not exercise any editorial control over the information you may find at these locations. All links are provided with the intent of meeting the mission of. Please let us know about existing external links which you believe are inappropriate and about specific additional external links which you believe ought to be included.

Brother Toners is not affiliated with Brother international or its support website.
We do however, offer you support information from their websites since most users of our products are owners or users of Brother Machines. Brother and its respected trademarks are owned by Brother Intl and/or the Brother company.